I got an email from a customer who is on the continuity program for fish oil, and just signed up for my newest product, Dr. Bill’s Heart Charging Formula. She wrote to say that she loved the product, (the fish oil), and was ready for a big energy boost.
She had a problem though. She was being billed double every month. Now I like money as much as the next guy, but this shocked me. I told her I would investigate and be back to her within an hour.
I went in to our system and pulled up every order since the day we started, and I found three orders, which is just what it should have been. I then called our merchant account and had them search their records by my order number, her name, and her credit card number.
The same thing happened. Three orders, just like it should have been. My merchant account people told me that it had to be her bank that was taking her money twice.
I was almost satisfied, but I called a friend who does a tremendous amount of internet business compared to me, a relative rookie. He listened, and told me that my merchant account people were probably 99.9% right.
So I called the woman and told her that I had checked, and we were not the ones billing her a second time, and that she should speak to her bank.
I also told her that we would provide any documents she needed, and that she could call anytime.
About 30 minutes later an email came in from the woman.
She had called her bank, and here is what the bank said, and I kid you not.
“Yeh…that happens all the time. We’ll look into it and get back with you.”
So she asked, “How long will that take?”
They said, “Oh…7-10 days, and then we’ll send you a form.”
“A form for what?” she replied.
“So you can write out your complaint,” they replied.
“That means it will take over a month to resolve,” she said.
“That’s the way it works,” they said.
So the bank has made an error, involving several hundred dollars of someone else’s money, and they’ll get around to her.
Is it any wonder that these clowns have lost billions of dollars, while their executives drew outrageous salaries?
I’m not against executives making money, when their companies prosper, but the CEO of this bank made $48 million, while his company wasn’t minding the store, or taking care of it’s customers. (They took a huge chunk of bailout money.)
This isn’t how things work here. If you have a problem, and we can solve it, we will.
As I said in the beginning, I have a new product, and you can check it here.
Beta testers are raving about the boost they are getting from this game changer, and you can read all about it here.